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WHAT IS YOUR RETURNS POLICY?

If you’ve changed your mind about your recent purchase, you can return to us within 30 days from the receipt of goods.

Whilst deciding whether to keep your purchases, you have a statutory duty to take reasonable care of the goods whilst you inspect the goods or try them on for size. Therefore, please ensure you do not damage the items or the packaging and if you wish to return anything, that it reaches us in perfect resaleable condition. Where an item is sold with a tag attached, the tag must still be attached upon return.

Where you have failed to take reasonable care of the goods whilst in your possession or if you have returned your purchase after 30 days (with the exception of faulty goods), we reserve the right not to accept your return. We may instead return your purchase to you.

We do not accept worn, used, altered or damaged items (with the exception of faulty goods). We reserve the right not to accept returns if the value of an item has been diminished by something caused by your actions.

Used, worn, or dirty products are exempt from being able to be returned.  

The goods are your responsibility until they reach our warehouse, so make sure they’re packaged properly and obtain proof of postage. Panaracer cannot accept responsibility for returned parcels which are not delivered.

Only items purchased at www.panaracer.co.uk can be returned. We can’t take return of products purchased through another Panaracer retailer, these need to be returned to the original retailer.

Any item returned must include proof of purchase, reason for return and your contact details. These details can be supplied by filling the form on your invoice or by completing our returns form.

WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DON'T FIT?

No problem. Send the item back with the returns form included and we will provide you a full refund.*

You can print your returns form from here.

*Please note that postage costs related to returning items is the responsibility of the customer and these costs will not be reimbursed. 

CAN I EXCHANGE AN ITEM?

If you would like a different product or size, you need to send back the item you wish to return and place a new order for the new item and we will get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.

HOW DO I RETURN MY ITEMS?

If you are returning item(s) to us please send them to:

Panaracer Online Returns
Unit 4 Roundhouse Road
Faverdale Industrial Estate
Darlington
County Durham
DL3 0UR
United Kingdom

All returns must include a completed returns form, with a clear reason for return and your contact details. Failure to do so my result in your return being rejected.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process returns as quickly as possible however it can take up to 14 days to be processed. 

MY ITEM HAS DEVELOPED A FAULT - WHAT SHOULD I DO?

In the unlikely event your purchase develops a problem we’re here to help.

All Panaracer products come with a two-year warranty against manufacturing defects. If your product has developed a fault, all you need to do is return it to us with your returns form and let us know the problem. 

Only items purchased at www.panaracer.co.uk can be returned. We can’t take return of products purchased through another Panaracer retailer, these need to be returned to the original retailer.

WILL YOU REPLACE MY FAULTY ITEM?

If your item is found to be faulty, we will arrange a replacement part, products or refund. See full details of your Panaracer warranty here

REFUND POLICY

All refunds will be processed within 14 days of your item being received according to the payment method used below:

Credit / Debit card
If you paid by credit or debit card, we will refund the same card originally used for payment.

PayPal
If you paid online using PayPal we will process your refund to your PayPal account.

E-Wallet
If you paid online using your account E-Wallet we will process your refund to your E-Wallet account.

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